Jewelry Warranty & Refund policy
Jewelry Warranty
At Love Ellison, we pride ourself in the high quality and craftsmanship of our jewelry pieces. We want you to be thrilled with your purchase! We are committed to providing you with exceptional products and outstanding customer service. To ensure your complete satisfaction, we offer a comprehensive warranty on all our jewelry items.
Warranty Coverage:
We provide a 30-day warranty on all our jewelry items from the date of delivery. This warranty specifically covers damaged items. We will replace any jewelry item that arrives in damaged condition, subject to verification by our team.
Warranty Terms and Conditions:
Notification: To claim the warranty, you must notify us within 30 days of the delivery date. Please contact our customer support team at info@loveellison.com with your order details and a description of the issue.
Return of the Item: In certain cases, we may require you to return the damaged item to us. Our customer support team will guide you through the return process.
Exclusions: The warranty does not cover damages caused by improper handling, accidental damage, misuse, abuse, or normal wear and tear.
Replacement: In case the exact jewelry piece is unavailable, we will offer you an alternative item of equal value or store credit.
Shipping: If a replacement is required, we will cover the shipping costs for sending the new item to you.
Sale items:
Sale items (part of a published sale or an item that is marked down) may only be returned for store credit and only for 15 days. Some sales will be final sale - those will be noted in the sale or the item.
All items should be returned in the original packaging (box and protective pouch). Any items received after 15 days without authorization will be shipped back.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your shipping was included in your order, you may be refunded the amount minus $10 (or the actual shipping amount whichever is greater) for shipping. A fee for the return shipping label and handling will be deducted from your refund.
We reserve the right to withhold up to a 10% restocking fee for any refund (this is required to cover credit card and other processing fees that we do not recover on cancelled orders). We will withhold this amount on any order that is cancelled due to "I changed my mind".
Store Credit
At times a store credit may be issued for a return. Any credits provided will be valid for 1 year from date of issue unless otherwise communicated.